State Farm® Insurance Agent Mark Pritchard

"This is a great agency. Mark and his team are very helpful. If I have a question they respond quickly. I've been with State Farm for decades. Mark and his team are the best."

"As a new policyholder with this agency, I'm very pleased with its customer service. I was ably assisted by Anquinete, who is knowledgeable, professional -- and patient -- answering all my questions."

"Aquniete was amazing helping save over 300 a month and being there the entire time in the decision making process, I’ll recommend her at any time, thank you so much!"

"Anquinete Davis is the best insurance agent I could ask for. When I first got my own auto insurance, she helped me every step of the way and explained everything to me. She wasn't trying to sell me anything; rather, she was trying to find what was best for me, and I sincerely appreciate that. I will always work with her."

"Great customer service. Everyone is so helpful and knowledgeable. I would recommend Mark Pritchard to all my family and friends."

"’ve just started working with Mark and his team, and I have to say, their service really stood out. I contacted four other insurance agents before finding Mark—two never got back to me, and one tried to help but didn’t get very far. Then I found Mark, and within just a couple of hours, he and his team had me insured with a great rate for both my car and my house. Their speed and professionalism impressed me right away. I still have a long road ahead with them, but if the rest of the experience is anything like the start, I’m glad I chose them as my insurance agents."

"Mark Pritchard and his staff are quick to respond, take time to answer questions and help me save money on my multi-vehicle policy which includes three young men in their late teens and early 20s! Mark himself responds within a business day when I email him directly. I highly recommend Mark Pritchard State Farm."

"Love this company , Marcia Stevenson always takes good care of my family. Very Professional, and timely"

"Mark Pritchard’s staff is the most helpful and most understanding insurance company there is. His team is absolutely phenomenal I would recommend them any time any day. I’ve always been pleased with their service and look forward to many more years with them. This go round I had the pleasure to speak with Anquinete she was beyond helpful and knowledgeable. They are very prompt with callbacks and they listen and try to get you the best options that they possibly can!"

"As a lifelong 3rd generation (out of 4 generations SO FAR) State Farm customer (across 4 states in my lifetime) I am very satisfied with the customer commitment State Farm provides. My grandfather started the "family tradition", followed by my dad, now me, and my offspring now also. Grandad always said, "Rule #1 you will get what you pay for. You might find cheaper, but in the end by the time you pay for all the little extras you will end up paying more." I have or have had auto, life, renters, and for a time homeowner's policies with State Farm. No problems no complaints. I do miss the road atlases but those are now part of history! We planned many cross-country family vacations in those."

"These guys are fantastic! I've been with them for years for my auto, home, and business needs. They're always prompt, reliable, and handle every request with professionalism and friendliness. I highly recommend their services to anyone!"

"Marcia was so helpful! She proactively called, shared information and answered my questions. Very pleased to have such a great agent!"

"The entire staff here are all amazing, especially Marcia! So understanding, so helpful and will literally find you the best rate possible!"

"I had an issue paying a policy premium online. One quick call and it was easily resolved. Entire staff is friendly and helpful."

"Took on my business confident he met all the requirements, then went on paternity leave for a month while State Farm sent me vague notices of non-compliance with their requirements. He apologized and was unaware of a State Farm change in requirements but did not help me really try to meet the requirement. Very unprofessional. Might be good for homes but terrible for apartments."

"I don't usually do two reviews, but today I just had to do another one . Today I got a card from Mark Pritchard's office. Wishing me a get well soon card. Sign by him . No other companies do that these day. All the others companies wants your money and don't really care about your health. Thank you so much and God Bless ya'll for the outstanding job ya'll do . This is the type company I will always keep in my corner. Thank you so much for being there and the work ya'll do for your customers. Keep up the good work."

"Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service My experience with Mark Pritchard’s State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence. When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia’s email address—meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors. My payment was not properly posted, which ultimately led to my insurance being canceled—something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks—an issue that never should have happened in the first place. In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me—but he never did. Now, I’m being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service. Looking back, I should have known better. Two years ago, Mark’s office claimed they could insure my daughter’s 2019 Kia, only to drop her coverage after a month or two, saying they couldn’t insure it anymore. This kind of backtracking and incompetence seems to be a pattern. State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs."

"I have enjoyed my experiences. I have been with Mark Pritchard for many years. They provide great service."

"Mark and his group are really great to work with. They are quick to respond to my phone calls and emails and they patiently walk me through any policy questions I may have. I usually work with Marcia and she is awesome!"

"Been with Mark Pritchard's State Farm office even since moving to Atlanta in 2007. Mark and his staff have always provided timely and professional assistance when needed and helped me save on insurance coverage. Highly recommend!"

"As a consumer we reserve the right to treated with respect when we are unclear of issues regarding our policies. Understanding confusion can be present especially being a senior citizen, a simple professional approach to an explanation would be in order. Following a very disheartening experience with a staff member of Mark Pritchard I will take my business elsewhere."

"Mark‘s team was wonderful and very responsive until I started to have issues with transferring my insurance from one state to Georgia. Marsha was the one who handled my case and submitted the paperwork off to my old state and made me contact their DMV anytime there was a question or something needed to be done. She only followed up with me until two days before my policy expired, but had no point in our interaction said that the paperwork was urgent due to it being cancelable for my policy. When my husband called to ask about what was happening to our insurance, she hung up on him but not without blaming me for everything that went wrong. I know I have some fault, but that sort of behavior is extremely unprofessional."

"Anquinete was very helpful and amazing she help me out a lot and State Farm is the best. She has great customer service and very sweet. Thank you for having her on y’all team. She’s the best!!😊🔥"

"I have been with Mark Pritchard since 2018 and I cannot imagine a more seamless insurance experience. Marquitta is flexible, prompt, and makes every request seem easy. Thank you for such consistent support!"

"Mark and his team are top notch professionals and have been so helpful any time I have needed help. They provide great service, are very communicative and quick to respond, and are very friendly. Would highly recommend if you are looking for not just solid coverage, but a great team to work with!"