State Farm® Insurance Agent Mark Pritchard

"These guys are fantastic! I've been with them for years for my auto, home, and business needs. They're always prompt, reliable, and handle every request with professionalism and friendliness. I highly recommend their services to anyone!"

"Great customer service. Everyone is so helpful and knowledgeable. I would recommend Mark Pritchard to all my family and friends."

"Marcia was so helpful! She proactively called, shared information and answered my questions. Very pleased to have such a great agent!"

"The entire staff here are all amazing, especially Marcia! So understanding, so helpful and will literally find you the best rate possible!"

"I had an issue paying a policy premium online. One quick call and it was easily resolved. Entire staff is friendly and helpful."

"Took on my business confident he met all the requirements, then went on paternity leave for a month while State Farm sent me vague notices of non-compliance with their requirements. He apologized and was unaware of a State Farm change in requirements but did not help me really try to meet the requirement. Very unprofessional. Might be good for homes but terrible for apartments."

"I don't usually do two reviews, but today I just had to do another one . Today I got a card from Mark Pritchard's office. Wishing me a get well soon card. Sign by him . No other companies do that these day. All the others companies wants your money and don't really care about your health. Thank you so much and God Bless ya'll for the outstanding job ya'll do . This is the type company I will always keep in my corner. Thank you so much for being there and the work ya'll do for your customers. Keep up the good work."

"Mark Pritchard State Farm: A Complete Lack of Accountability & Customer Service My experience with Mark Pritchard’s State Farm office has been nothing short of frustrating and disappointing. Their lack of communication and failure to properly manage my policy has caused unnecessary stress, financial burden, and even left my son stranded on Interstate 75 due to their negligence. When I added a new car to my policy, I was quoted one rate, only for it to later increase with no clear explanation. On top of that, Marcia failed to update my defensive driving course, which directly affected my rate. They repeatedly claimed they never received the certificate, but when I checked my records, I found the email where it had been sent directly to Marcia’s email address—meaning the mistake was entirely on their end. This was just the beginning of a series of careless errors. My payment was not properly posted, which ultimately led to my insurance being canceled—something I only discovered because I took the initiative to follow up. Because of their failure to communicate, my son was left stranded on I-75, and when I attempted to get a tow, I was told there was no active insurance. I had to pay out of pocket for the tow, and while they eventually reimbursed me, it took weeks—an issue that never should have happened in the first place. In an attempt to rectify the situation, Jennifer assured me she would call me back, but after a week of waiting, I had to reach out again. She then told me she thought Mark was supposed to call me—but he never did. Now, I’m being told that my insurance is over $700, despite Mark himself telling me on December 18 that it would only be $500+. The constant miscommunication and lack of accountability make it feel like I was rushed just to get my money, with no regard for accuracy or proper service. Looking back, I should have known better. Two years ago, Mark’s office claimed they could insure my daughter’s 2019 Kia, only to drop her coverage after a month or two, saying they couldn’t insure it anymore. This kind of backtracking and incompetence seems to be a pattern. State Farm should be ashamed to have this office representing their name. If you value honesty, reliability, and proper customer service, avoid Mark Pritchard State Farm at all costs."

"I have enjoyed my experiences. I have been with Mark Pritchard for many years. They provide great service."

"Mark and his group are really great to work with. They are quick to respond to my phone calls and emails and they patiently walk me through any policy questions I may have. I usually work with Marcia and she is awesome!"

"Been with Mark Pritchard's State Farm office even since moving to Atlanta in 2007. Mark and his staff have always provided timely and professional assistance when needed and helped me save on insurance coverage. Highly recommend!"

"As a consumer we reserve the right to treated with respect when we are unclear of issues regarding our policies. Understanding confusion can be present especially being a senior citizen, a simple professional approach to an explanation would be in order. Following a very disheartening experience with a staff member of Mark Pritchard I will take my business elsewhere."

"Mark‘s team was wonderful and very responsive until I started to have issues with transferring my insurance from one state to Georgia. Marsha was the one who handled my case and submitted the paperwork off to my old state and made me contact their DMV anytime there was a question or something needed to be done. She only followed up with me until two days before my policy expired, but had no point in our interaction said that the paperwork was urgent due to it being cancelable for my policy. When my husband called to ask about what was happening to our insurance, she hung up on him but not without blaming me for everything that went wrong. I know I have some fault, but that sort of behavior is extremely unprofessional."

"Anquinete was very helpful and amazing she help me out a lot and State Farm is the best. She has great customer service and very sweet. Thank you for having her on y’all team. She’s the best!!😊🔥"

"I have been with Mark Pritchard since 2018 and I cannot imagine a more seamless insurance experience. Marquitta is flexible, prompt, and makes every request seem easy. Thank you for such consistent support!"

"Mark and his team are top notch professionals and have been so helpful any time I have needed help. They provide great service, are very communicative and quick to respond, and are very friendly. Would highly recommend if you are looking for not just solid coverage, but a great team to work with!"

"I visited Mark’s office on Northside Parkway. His staff are so professional, welcoming and knowledgeable. If you are looking for an agency who has your best interest at heart, I recommend you give them a call."

"Great agency - helped me get a new homeowners policy and auto insurance as well!"

"Mark and Marcia are the best. I bother them with 1,000 questions a month. They are patient with my lack of knowledge. Quick response time. The constantly go over & above to get me the best rate. Thank you so much for ya’ll help"

"I have had my renter's insurance policy with them for over 4 years now. Never had a problem until now. A year ago I moved from one unit to a larger one in the same complex. When I moved, the agent did not cancel out my old policy and because I was moving into a bigger unit I expected my bill to go up, not sending any red flags up when I started my new monthly bill and it was more than what I was use to paying. My year mark came around this month so checking on the status to make sure it rolled over, I noticed my old unit was still being billed, for the entire last year!! I called last week and spoke to a lady in the office who told me I was correct in what I found and would be compensated for the last 12 months of being overcharged. I called back today, 08/28/2023 to be told that is not actually what they plan to do at all, the underwriters will only go back and do a back pay for the last 30 days, even though State Farm and the office manager (Marcy) admit it was agent error. I am now out $160 and they do not plan to do anything to compensate me from stealing my money that they now have no intention of giving back. They state they cannot verify that I even spoke to someone a year ago to cancel this out, as if one person would pay for two renters insurance because how much sense does that make. I will be finding a new insurance company to go through with my renters insurance and if you or anyone else would not like your money stolen from them from a company who does not look out for their clients I would do the same. EDIT: Mark reached out and personally made this issue right. He reimbursed me with the amount that was taken out over the last year. I hate it came to me making such a harsh review but I am pleased with the customer service I received after the fact. I have no problem switching my rating at this time."

"Don’t bother with State Farm’s hospital income or disability. I paid into it for 30 years. I had cancer this year and trying to collect on my policies was long and frustrating. I received the wrong form multiple times. My doctor had to fill out one of these and HE knew it was the wrong form! I’m so over this company."

"I've been with state farm insurance/ mark Pritchard for a few years, I have found this company to be very helpful and very informational when I needed them they have been here for me, it says a lot about the commitment and loyalty they offer to the customer, thank you!"

"Awesome customer service and a team that really cares about their customers."

"Stellar service great rates, should have changed a LONG time ago"

"Called Mark Pritchard to renegotiate my insurance as State Farm raised their rates to $300 above market average. Extremely rude agent that answered the phone said that Mr. Pritchard was not interested in taking my phone call and to call them back when I was ready to cancel. I called twice over the following week making attempts to speak to Mr. Pritchard personally, and he refused to call back. Do not recommend!"